Crystal Sound PL

Privacy Policy

This Privacy Policy explains how Crystal Sound (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit or use the website www.crystalsound.pl (the “Website”). You may print this document for reference using your browser’s print function.

1. Data controller

Crystal Sound
Warszawa, Poland
Website: www.crystalsound.pl

For any questions about this Privacy Policy or the processing of personal data, please use the contact details provided on the Website.

2. Types of personal data collected

Depending on how you use the Website, we may collect the following categories of personal data, directly or through third parties:

  • Contact details (e.g. name, email address, phone number);
  • Company-related information (e.g. company name, role, country);
  • Usage data (e.g. IP address, browser type, operating system, access times);
  • Cookies and similar tracking technologies;
  • Communication data (e.g. emails, enquiries, messages sent via contact forms).

Further details are given in the relevant sections of this Privacy Policy or in specific notices shown before data is collected.

Personal data may be provided voluntarily by you; usage data may be collected automatically when you use the Website. Unless we state otherwise, the data we request is necessary to provide certain services or to respond to enquiries. If you are unsure which data is mandatory, you may contact us for clarification.

3. Cookies and tracking technologies

The Website uses cookies and similar technologies to distinguish users, improve browsing, analyse traffic, and enhance performance. For details and how to manage preferences, see the Cookie Policy on the Website. Use of cookies or other tracking tools by us or by third-party providers serves to deliver the requested services and improve the Website, in line with this Privacy Policy and applicable law.

4. Purposes of processing

We process personal data for the following purposes:

  • To provide and manage Website services;
  • To respond to enquiries, requests, and communications;
  • To prepare quotations, offers, contracts, and commercial proposals;
  • To fulfil contractual and legal obligations;
  • To improve Website functionality, security, and performance;
  • To analyse usage trends and traffic;
  • To protect our rights, property, and legitimate interests;
  • To detect and prevent fraudulent or malicious activity.

Where required by law, processing is based on your consent, which you may withdraw at any time.

5. Methods of processing and security

Personal data is processed using computers and IT tools, following organisational and technical procedures that are strictly related to the stated purposes. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

Access is limited to authorised personnel (e.g. sales, marketing, administration, legal, IT) and to external processors where necessary. You may request an up-to-date list of processors from us at any time.

6. Place of processing and transfers

Personal data is processed at our operating offices and in any other places where the parties involved in processing are located. If data is transferred outside the European Economic Area (EEA), we do so only where adequate safeguards exist, in compliance with the GDPR.

7. Data retention

We keep personal data only as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law or by your consent.

8. Disclosure of personal data

We may share personal data with:

  • Internal staff and authorised representatives;
  • Trusted service providers (e.g. IT, hosting, analytics, CRM, communication, or logistics);
  • Public authorities, where required by law.

We do not sell personal data or disclose it to third parties for their marketing without your explicit consent.

9. Your rights under the GDPR

You have the right to:

  • Access your personal data;
  • Request rectification or erasure;
  • Restrict or object to processing;
  • Request data portability;
  • Withdraw consent at any time, where processing is based on consent;
  • Lodge a complaint with a competent data protection authority.

To exercise these rights, contact us using the details on the Website.

10. Third-party websites

The Website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please read the privacy policies of any third-party sites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Changes will be published on this page and, where appropriate, notified by electronic means. Please review this page regularly to stay informed.

12. Contact

For questions, comments, or requests about this Privacy Policy or the processing of personal data, please contact Crystal Sound via the contact information on www.crystalsound.pl.